Clients first
Our client feedback programme is crucial to our business and provides an opportunity for us to learn what works best and how we can adapt to meet specific needs and create the best experience. We measure client satisfaction using NPS (Net Promoter Score) and currently boast a score of +59.
Learn more about our client service.
Our focus
Our focus is to be seen as our client’s expert advisor and collaborate in two core areas;
- finding and securing senior leaders for their businesses and major programmes
- partnering with our clients on talent strategies, including talent development programs and providing market intelligence.
Broadening the search
While many posts in our sectors require highly specialist skills, our in-depth knowledge of the organisations, positions and requirements of these industries means we can identify where there is an opportunity to search in a wider talent pool.
We share knowledge across our practices within Granger Reis to pinpoint leaders with relevant, transferable skills and evaluate and assess executives in one sector to consider their potential in another.
As well as helping businesses find and benefit from the very best leadership talent, we also play an active role in encouraging future generations, working with schools and universities to promote the industries.
Building the next generation of leaders
Our clients are very aware that many of their most highly qualified and experienced professionals are approaching retirement or moving into senior management positions. Behind them, there is a notable leadership and talent gap.
Next generation leaders will have to adapt to increasing regulation, environmental pressures and more rigorous media scrutiny, as well as increasingly aggressive competition for harder to reach resource – putting increased pressure on profit margins. Our collaborative approach to search enables us to identify those with the right leadership skills from within and beyond the immediate sector, helping you build a senior management team that combines industry expertise with the ability to address emerging issues.
